Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 02-19-2026

At The Fit Foundry, we work to get your fitness equipment delivered safely and as quickly as reasonably possible. Because our products range from smaller fitness accessories to large and heavy gym machines, shipping methods, carriers, and delivery times may vary depending on the product and destination.

Please review this Shipping & Delivery Policy before placing your order.

Do You Ship Worldwide?

Yes. The Fit Foundry offers shipping to many destinations worldwide, subject to product, carrier, and regional delivery limitations.

Certain oversized or heavy products may not be available for delivery to all countries, regions, islands, remote areas, or addresses.

If you would like to confirm whether we can deliver a particular product to your location before ordering, please contact us at support@thefitfoundy.com or through our contact form.

Processing Times

Orders are generally processed during normal business days, Monday through Friday, excluding holidays.

Most orders are prepared for shipment within 1–3 business days after the order is placed.

Large gym machines, oversized equipment, special-order products, or products requiring freight transportation may require additional processing time.

During periods of high order volume, holidays, promotions, product launches, or other exceptional circumstances, processing may take up to 7 business days.

Processing time is separate from shipping/transit time.

Estimated Delivery Times

Once your order has been processed and dispatched, estimated standard delivery times are:

  • USA & Canada: 8–12 business days

  • Australia, New Zealand & Oceania: 8–12 business days

  • Europe & United Kingdom: 8–12 business days

  • Latin America: 9–26 business days

  • Other Countries: 8–30 business days

These delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the product, destination, warehouse location, carrier, freight requirements, customs clearance, weather, holidays, transportation disruptions, local delivery conditions, and other circumstances outside our reasonable control.

The carrier’s tracking information and delivery estimate should be treated as the most current information once your order has shipped.

Large & Heavy Fitness Equipment

Some products sold by The Fit Foundry, including treadmills, strength machines, racks, benches, cable machines, cardio equipment, and other large fitness equipment, may require freight delivery rather than standard parcel delivery.

Freight deliveries may operate differently from regular package deliveries.

Depending on the product and destination:

  • The carrier may contact you to schedule a delivery appointment;

  • Someone may need to be present to accept the shipment;

  • A valid telephone number may be required for delivery coordination;

  • Delivery may be limited to curbside or another accessible delivery point;

  • The driver may not bring the equipment inside your home, garage, gym, or business;

  • Assembly and installation are not included unless specifically stated on the product page or at checkout;

  • Additional services requested from the carrier may result in additional charges; and

  • Remote or difficult-to-access locations may require additional arrangements.

Please make sure your contact information is accurate when placing your order so the carrier can reach you if necessary.

Curbside & Freight Delivery

Unless otherwise expressly stated at checkout or on the applicable product page, freight shipments should be considered curbside delivery.

Curbside delivery generally means the carrier delivers the shipment to an accessible location at or near the delivery address. It does not necessarily include bringing the equipment inside a building, carrying it upstairs or downstairs, placing it in a specific room, assembling it, or installing it.

Because some fitness machines are extremely heavy, we recommend arranging adequate assistance before your scheduled delivery.

You are responsible for ensuring that the equipment can fit through doorways, hallways, elevators, stairways, and other access points at your delivery location.

Where Does The Fit Foundry Ship From?

The Fit Foundry is based in USA (United States).

To provide customers with access to our range of fitness equipment and reduce overall fulfillment times, products may be shipped from different warehouses or fulfillment partners depending on product availability and the customer’s destination.

Some orders may ship directly from our international fulfillment facilities, including facilities located in China.

The warehouse used to fulfill an order does not necessarily correspond to The Fit Foundry’s business location.

Orders May Arrive in Multiple Shipments

Some orders contain products or components stored at different fulfillment locations or packaged separately because of their size or weight.

As a result, your order may arrive in multiple packages or shipments at different times.

You may also receive more than one tracking number for a single order.

For fitness machines requiring assembly, individual components may occasionally be shipped in separate cartons. Please check all tracking numbers and delivered cartons before reporting components as missing.

Tracking Your Order

Once your order has shipped, you should receive a shipping confirmation email containing your tracking information.

For orders shipped in multiple packages, you may receive multiple tracking numbers.

Tracking information can sometimes take several business days to update after the carrier receives the shipment.

If you have not received tracking information or believe your tracking number is not working, please contact us at support@thefitfoundy.com and include your order number.

Inspecting Your Delivery

Please inspect your shipment carefully when it arrives, particularly when receiving large or freight-delivered equipment.

Before accepting a freight delivery, inspect the cartons, pallet, wrapping, and other visible packaging for signs of damage whenever reasonably possible.

If you notice visible damage:

  1. Take clear photographs of the shipment and damaged packaging.

  2. Ask the delivery driver to note the damage on the delivery receipt or proof of delivery before you sign.

  3. Keep all packaging, pallets, boxes, and protective materials.

  4. Contact The Fit Foundry at support@thefitfoundy.com as soon as possible with your order number, photographs, and details of the damage.

If possible, write “DAMAGED” or otherwise clearly note the visible damage on the delivery receipt before accepting the shipment.

Signing for visibly damaged freight without noting the damage may make a carrier claim more difficult to process.

Please do not discard damaged equipment or its original packaging until we have reviewed your claim and provided further instructions.

Concealed Damage or Missing Parts

Not all shipping damage is visible when the shipment arrives.

If you open your shipment and discover concealed damage, missing components, incorrect parts, or another problem, contact us at support@thefitfoundy.com as soon as possible.

Please include:

  • Your order number;

  • Photographs or videos of the issue;

  • Photographs of the packaging;

  • The name or number of the affected component, where available; and

  • A description of what is damaged or missing.

Depending on the issue, we may arrange replacement parts, replacement equipment, or another appropriate resolution in accordance with our Refund & Return Policy and any applicable product warranty.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

The Fit Foundry does not control these charges and cannot guarantee their amount.

We recommend checking with your local customs or tax authority before placing an international order if you are unsure whether additional charges may apply.

Customs processing may also cause delivery delays outside our control.

Shipping Address Changes

Please carefully verify your shipping address, telephone number, and contact information before completing your purchase.

The Fit Foundry is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact us at support@thefitfoundy.com immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

If an order has already shipped, the carrier may charge rerouting, redelivery, storage, or address-correction fees. Where the incorrect address was provided by the customer, these additional costs may be the customer’s responsibility.

If the shipping error was caused by The Fit Foundry, we will work with you to correct the issue at no additional cost.

Failed Delivery & Refused Shipments

For large or freight shipments, the carrier may need to contact you to arrange delivery.

Customers are responsible for providing accurate contact information and cooperating with reasonable delivery arrangements.

If a shipment cannot be delivered because:

  • No one is available for a scheduled delivery;

  • The customer cannot be contacted;

  • Access to the delivery address is not reasonably available;

  • The customer refuses an undamaged shipment;

  • An incorrect address was provided; or

  • The customer fails to pay applicable customs or import charges,

the carrier may return the shipment, charge storage fees, assess redelivery fees, or impose other transportation charges.

Where permitted by law, reasonable shipping, storage, redelivery, return freight, and related carrier charges resulting from a customer-caused failed delivery may be deducted from any applicable refund.

Lost Shipments

If your tracking information has not updated for an extended period and you believe your shipment has been lost in transit, contact us at support@thefitfoundy.com.

We will work with the carrier to investigate the shipment.

We generally consider a shipment potentially lost in transit when tracking has shown no movement or meaningful update for 20 days, although carrier investigation requirements may vary.

If the carrier confirms that an order has been lost in transit, we will work with you to arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Packages Marked “Delivered” but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, please:

  1. Check around your property, entrance, garage, lobby, reception area, mailroom, or other possible delivery locations.

  2. Ask household members, employees, building management, or neighbors whether they accepted the delivery.

  3. Confirm that the shipping address on your order is correct.

  4. Allow 1–2 business days in case the carrier prematurely marked the shipment as delivered.

  5. Contact the carrier to request delivery information or open a missing-package investigation.

If you still cannot locate the shipment after completing these steps, contact us at support@thefitfoundy.com with your order number, tracking information, and any information provided by the carrier.

We will assist you with the carrier investigation where reasonably possible.

For shipments with confirmed delivery to the address provided by the customer, replacement or reimbursement may depend on the outcome of the carrier investigation and any shipping insurance applicable to the order.

Shipping Delays

Although we work to meet our estimated processing and delivery times, delays can occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Customs inspections;

  • Port congestion;

  • Transportation interruptions;

  • Labor disputes;

  • Holidays;

  • Government restrictions;

  • Remote delivery locations; or

  • Other unforeseen logistics events.

Estimated delivery dates are not guaranteed unless we expressly state otherwise.

If your order experiences a significant delay, please contact us and we will assist you in obtaining the latest available information.

Contact Us

For questions regarding shipping, tracking, freight delivery, damaged shipments, or delivery issues, please contact: support@thefitfoundy.com